Client Care
Worldwide Shipping
Free worldwide shipping is available to supported destinations across North America, Europe, Asia-Pacific, the Middle East and Africa.
Free Worldwide Shipping
To 55 supported destinations
Destination-specific timing
Varies by destination
Shipping updates
Sent after dispatch
55 destinations
North America, Europe, Asia-Pacific, Middle East & Africa
Orders are processed in 1–3 working days, Monday–Thursday, excluding holidays. Orders placed Friday–Sunday begin processing on Monday. Transit time is additional to processing and varies by destination. Please refer to checkout for your estimated delivery date.
Delivery timeline
Delivery times vary by destination.
Careful preparation
Each piece is inspected and securely packaged before dispatch. You'll receive a shipping confirmation once your order is on its way.
Where we currently ship
North America
United States · Canada
Europe
United Kingdom · Ireland · Germany · France · Netherlands · Belgium · Luxembourg · Austria · Switzerland · Liechtenstein · Italy · Spain · Portugal · Denmark · Sweden · Finland · Norway · Iceland · Czechia · Poland · Slovakia · Hungary · Slovenia · Croatia · Romania · Bulgaria · Greece · Cyprus · Malta · Estonia · Latvia · Lithuania
Asia-Pacific
Australia · New Zealand · Japan · South Korea · Taiwan · Hong Kong · Singapore · Malaysia · Thailand · Philippines · Indonesia · Vietnam
Middle East
United Arab Emirates · Saudi Arabia · Qatar · Bahrain · Kuwait · Oman · Jordan · Israel
Africa
South Africa
Duties or import taxes may apply depending on destination.
Orders are processed in 1–3 working days, Monday–Thursday, excluding holidays. Orders placed Friday–Sunday begin processing on Monday. Transit time is additional to processing and varies by destination. Please refer to checkout for your estimated delivery date.
Tracking is included. A shipping label may be created before the parcel is physically dispatched, so the first tracking scan can take a few days to appear.
Depending on the carrier and your area, a parcel may be delivered to your door or to a parcel locker or post office for collection.
Need help?
Questions about your delivery? Email us at info@lumierelightstudio.com with your order number — we typically respond within 24 hours.
Shipping & tracking — quick answers
- When will my order ship?
- Orders are processed in 1–3 working days, Monday–Thursday, excluding holidays. Orders placed Friday–Sunday begin processing on Monday. Transit time is additional to processing and varies by destination. Please refer to checkout for your estimated delivery date.
- When do I receive my tracking number?
- When tracking is available for your shipment, it will be included in the shipping confirmation email.
- How do I track my order?
- If your shipping confirmation includes a tracking link, use it to view the carrier's latest available scan.
- What if tracking hasn't updated in a few days?
- Carrier scans occasionally pause between hubs. If nothing has updated for more than 3 business days, write to info@lumierelightstudio.com with your order number — we'll look into it the same day.
- Can the delivery address be changed after ordering?
- If your order hasn't shipped yet, email us within 1 hour of placing it and we'll do our best to update the address before dispatch.
Shop with confidence — complimentary worldwide shipping.
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