Service Client · Client Care
Everything you need to shop with confidence.
Clear policies, easy returns, and a team that's here when you need us.
Shipping & Delivery
Processed in 1–3 working days (Mon–Thu) · Tracked delivery. Delivery times vary by destination.
View shipping detailsReturns & Refunds
30 days from delivery on unused pieces in original packaging. Return shipping is the customer's responsibility.
View return policyFrequently Asked Questions
Quick answers on compatibility, payment, care, and everything in between — so you can shop with clarity.
Browse FAQContact & Support
Need help with an order, product guidance, or anything else? Our team typically responds within 24 hours.
Get in touchPower Modes · Reference
Every way our lamps turn on.
Four power modes cover the entire collection. The badge on each piece below tells you exactly which one applies — and the answer matches the product page word for word.
USB-rechargeable · cordless
Charges over the included USB cable, then runs cordlessly wherever you place it. Recharge from a compatible USB power source as needed.
USB-powered
Powered by the included USB cable and kept connected to a compatible 5V USB power source while in use.
AC plug-in · U.S. 110–120V
Plugs straight into any standard U.S. wall outlet (110–120V). The correct plug ships in the box — no adapter needed.
AC plug-in · 220V
Configured for 220V electrical systems. U.S. use requires a step-up transformer (110V → 220V).
La Maison · The Lumière Standard
Why we built it this way.
A few quiet decisions that shape every piece in the studio — from light source to silhouette.
Why integrated LED instead of a replaceable bulb?
An integrated LED lets us tune the exact warmth and diffusion the piece was designed around — nothing to source, nothing to mismatch. It also draws a fraction of the power of a traditional bulb, so the light you unbox is the light you keep.
Why USB on some pieces and a wall plug on others?
USB is used on selected pieces for connection to a compatible 5V USB power source. Sculptural floor and statement pieces use the power configuration stated on their product page.
Why warm light?
Warm light is the tone of candlelight and late-afternoon sun — the one the eye reads as restful. Every piece is tuned warm so a room softens when the overhead light goes off, instead of being lit by it.
Why no dimmer on some pieces?
A fixed warm intensity is a design decision, not a missing feature. It keeps the silhouette uncluttered and removes the small daily friction of choosing a level — the piece sits at the one setting it was designed to be lived with.
Why a single curated collection instead of hundreds of options?
We carry pieces we'd put in our own rooms — and only those. A short list lets us focus the entire studio on selection, packaging, and care rather than catalogue breadth.
Per Piece · Power & Switch
Which mode each lamp uses.
Power, switch type, and the "How is it powered?" answer all mirror the product page exactly — pulled from the same Shopify fields.
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